Privacy Policy

PRIVACY POLICY

 

This privacy policy has been compiled to better serve those who are concerned with how their personal information is being used online. Personal information is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personal information in accordance with our website.

Last updated 24th June, 2018.

 

WHO WE ARE

 

Kode Solutions Multi Services. Ltd (Kode Solutions) is a creative brand with a passion for providing tech-based solutions to everyday problems faced by individuals and corporates. We are guided by one word: Excellence; excellence in our thinking process, excellence in product development, excellence in self-application, and excellence in service delivery. As you read this document, you are currently visiting our website, which is a digital face of our company. We are strongly committed to providing you with a great user experience when you use our products or surf our website, to share information and materials you might be interested in, to promptly clarify any questions you may have and to ensure uninterrupted functioning of the website and our apps to further assure an enjoyable user experience. To enable us serve you effectively, we may require that you share personal data. We understand that your personal data is highly sensitive information and we take your privacy seriously. In this regard, we have developed this privacy policy to provide information on what we do with data you share with us and to assure you of the safety of your personal data.

 

WHAT PERSONAL INFORMATION DO WE COLLECT FROM THE PROPLE THAT VISIT OR WEBSITE OR USE OUR APP?

 

When registering or requesting for information on our site, as appropriate, you may be asked to provide personal information to help with your experience. We also obtain data from third parties and we protect data obtained from third parties in-line with the practices described in this statement, as well as any additional restrictions imposed by the source of the data. These third-party sources may vary over time, but currently include:

  • Partners with which we offer co-branded services or engage in joint marketing activities
  • Service providers that help us determine a location based on your IP address in order to customize certain product to your location
  • Publicly-available sources such as open government databases or other data in the public domain

You have choices about the data we collect. When you are asked to provide personal data, you may decline. However, if you choose not to provide data that is necessary to deliver a service or a feature or give feedback, you may not be able to use this service or feature or receive feedback.

The types of data we collect can include the following:

  1. Name and contact data. We collect your first and last name, email address, phone number, company name and other similar contact data
  2. Demographic data. We collect data about you such as your country and preferred language
  3. Website data. We collect data about how you interact within Kode Solutions website and with our products. For example, we collect:
  • Details of user behavior patterns, i.e. data about website sections you visit, software sections you utilize and how much time you spend there
  • Configuration data. We collect data about the network you use to connect to our website. It includes your IP address
  • Error reports and performance data. We collect data about problems you experience with our services. This data helps us to diagnose problems and to provide solutions. Depending on your browsing environment and settings, error reports can include such data as the type or the severity of the problem, details of the software or the hardware related error, the nature and content of the files you were using when the error occurred, as well as the data about other software on your device

Please, do not share with us any personal data not requested from you directly.

We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.

 

WHEN DO WE COLLECT INFORMATION?

 

We collect information from you when you fill out a form, open a Support Ticket, enter information on our site, or provide us with feedback on our product or services.

 

HOW DO WE USE YOUR INFORMATION?

 

We may use the information we collect from you when you register, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To allow us to better service you in responding to your customer service requests
  • To ask for ratings and reviews of services or products
  • To follow up with you after correspondence (email inquiries)

 

HOW DO WE PROTECT YOUR INFORMATION?

 

We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access to such systems and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

 

DO WE USE COOKIES?

 

We do not use cookies for tracking purposes.

 

THIRD-PARTY DISCLOSURE

 

We do not include or offer third-party products or services on our website.

 

GOOGLE

 

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.  https://support.google.com/adwordspolicy/answer/1316548?hl=en . We have not enabled Google AdSense on our site but we may do so in the future.

 

HOW DOES OUR SITE HANDLE DO NOT TRACK SIGNALS?

 

We honor Do Not Tack signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

 

DOES OUR SITE ALLOW THIRD-PARTY BEHAVIORAL TRACKING?

 

We do not allow third-party behavioral tracking.

 

NOTICE TO END USERS

 

Kode Solutions is intended to deliver its products and services to individuals and organizations. Your use of Kode Solutions’ website or apps may be subject to your organization’s policies, if any. If your organization is administering your use of Kode Solutions’ website or apps, please direct your privacy inquiries to your administrator. Kode Solutions is not responsible for the privacy or security practices of our customers, which may differ from those set forth in this privacy statement.

If you use an email address provided by an organization you are affiliated with, such as an employer or school, the owner of the domain (e.g., your employer) associated with your email address may access and process your data, including the contents of your communications and files.

 

HOW LONG WILL THE DATA BE STORED FOR?

 

Kode Solutions retains personal data for as long as necessary to provide the services and the feedback you have requested, or for other essential purposes, such as complying with our legal obligations, or enforcing our agreements. Because these needs can vary for different data types, actual retention periods may vary. The criteria used to determine the retention periods include:

  • Is the personal data of a sensitive type? If so, a shortened retention time would generally be appropriate, which amounts to up to five years
  • Is Kode Solutions subject to a legal, contractual, or similar obligation to retain the data? Examples can include mandatory data retention laws in the applicable jurisdiction, government order to preserve data relevant to an investigation, or data that must be retained for the purpose of litigation

 

HOW WE CHANGE THIS PRIVACY POLICY

 

We will update this privacy statement when necessary to amend its terms or reflect customer feedback. When we post changes to this statement, we will revise the “last updated” date at the top of the statement. If there are material changes to the statement, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification.

 

HOW TO CONTACT US

 

If you have a privacy concern, complaint, or question, please email us at info@kodesolutions.com.ng. We will respond within 30 days.